Organisation/ Department: Work Africa Vacancies ZA Vacancy/ Position: Client Relation Liaison Eligibility: Grade 12 Salary/ Compensation: R 352,301.00 Per Year Location: East London, Eastern Cape |
Duties & Responsibilities
Building and maintaining relationships with clients/customers
Conducting business reviews to ensure clients are satisfied with their products and services
Alerting the sales team to opportunities for further sales within key clients
Informing customers of new product offerings
Attending meetings with clients to build relationships with existing accounts
Achieving client relationship targets and KPI’s as set by the Head of Sales
Working closely with Sales Managers and Sales Representatives
Escalating and resolving areas of concern as raised by clients
Carrying out client satisfaction surveys and reviews
Monitoring company performance against service level agreements and flagging potential issues
Ensuring relevant managers are aware of changes within clients
Passing leads to the sales team and following up on progress
Liaising with internal departments to ensure client needs are fulfilled effectively
Base retention – attending to client needs
Adhere to weekly appointment targets and sales GP targets
Salary: Salary plus commission offered and allowances
Application Process: Online applications will receive preference, alternatively e-mail your CV, Matric Certificate/qualifications & recent head & shoulder photo and VALID DRIVERS LICENSE to: Solutions@workafrica.co.za, using Job Title “ “Client Relations Liaison ” as a reference in your application. If you receive no feedback within 3 weeks, please consider your application unsuccessful.
Desired Experience & Qualification
CLIENT RELATION LIAISON/EAST LONDONan exciting career opportunity exists with a leading Business Solutions Specialist for a dynamic, enthusiastic, well presented and target driven Candidate. Experience in Office equipment industry advantageous. MUST HAVE OWN PRESENTABLE AND RELIABLE VEHICLE WITH VALID DRIVERS
Requirements:
Minimum Grade 12
Strong interpersonal skills and an ability to build rapport with customers
2-3 years sales experience
Previous experience working as a client relations liaison or a track record of managing client relationships
Hardworking with a strong work ethic
Target driven and competitive
Must have your own vehicle & Driver license
Candidates from the telecommunication/office automation industry will be preferred